Customer support

We work in partnership with you long-term, providing a strong support network through specification, installation, and post-installation of your NPoS system. We’re committed to making sure you get the most out of your retail system now and long into the future.


We don’t believe in automated systems. That’s why if you need support, our friendly, experienced team is only ever a call away. 

Available 7 days a week, call our in-house helpline on 01204 706000 for any guidance and support. Our highly experienced professionals will be more than happy to help.

If required, we also offer next-day site visits to resolve any technical issues. 

Installation and setup

With Nisyst, change doesn’t have to mean any extra hassle. If you’re looking to switch from an existing EPoS provider – or transfer over from a manual operation – we make the process as seamless as possible.

We have a highly experienced in-house support network here for you. Our pre-installation team is on hand as much as possible throughout the setup of your new EPoS system, ensuring your staff are informed and everything runs smoothly.

There is also a strict quality control procedure. We try our best to minimise the amount of time our on-site EPoS team spends during installation, guaranteeing your business can be back up and running in the shortest time.


Yes, the transition from another provider or a manual operation is a simple process and one our team is highly experienced with. 

Our in-house team is there to support you every step of the way, answering questions or providing training to your staff, and will continue to be there through installation and beyond. Ahead of any installation, we will also sit down with you and guide you through every step of the transition over to NPoS so you know exactly what to expect.

Our highly knowledgeable and skilled team holds over 30 years of experience in the retail sector, working with businesses of various sizes and industries, as well as plenty of charities and hospices. All of this comes together to provide our clients with the best possible support and guidance, available over the phone 7 days a week.

You can easily book a demonstration by calling our team on 01204 706000 or emailing us on We will be more than happy to answer any questions and discuss your options.

What makes NPoS different is that here at Nisyst, we have long-standing, open channels of communication with all our customers, meaning all updates and developments to the system are based on real-life challenges. We’ve developed NPoS to solve problems businesses like yours face daily. This has been the case up until this point and will continue to be long into the future. A partnership with us means a long-term, bespoke investment in your retail systems.

A nominated project manager will look after you from the moment you commit to our NPoS software. They will ensure the installation process runs smoothly, organise any training for your key team members, and respond to any queries you have along the way. Then, in addition to our helpline, you will also have access to a dedicated account manager post-NPoS installation for any support you may need.

All software support is handled by our very experienced in-house team. You can rest assured that everyone you interact with will be highly experienced and knowledgeable on the NPoS system.

Yes. The installation of your new NPoS system will just be the start. We appoint a project manager to guide you through the planning and implementation phases, ensuring a smooth transition to the NPoS solution. Post-installation, you will get the peace of mind of a designated account manager, as well as support from through our helpline as and when required.

Yes, we know how important it is for the staff who will be using the NPoS system to understand it and be confident getting started. Training courses are available to all customers and will be run by Nisyst’s in-house team, ensuring you have a fully motivated and informed team, ready to hit the ground running post-installation. 

We can also provide comprehensive training documentation for you to keep on-site and use with any future hires.

At Nisyst, we own the NPoS software and have developed it ourselves over many years. Because of this, our customer support and service is unparalleled and we can react quickly to any changes in the industry. 

An investment in Nisyst’s NPoS is so much more than the installation of new software. It’s securing your business a long-term partnership with a forward-thinking leader of the retail systems market. Standing at the forefront of the industry, we’re always looking for new ways to better suit our customers’ needs. Your partnership with Nisyst will continue to put your business’s success and profitability above all else.

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