There is no doubt that purchasing an EPoS system can represent a large capital investment. Rather than focus on the day one cost, it’s better to consider how using the system will benefit your business and how long it might take to pay for itself. EPoS can provide tangible savings on employee time and accounting. At the same time, it can provide an uplift in sales through accurate pricing and by improving the efficiency of your stock control. For some businesses, installing an EPoS system can be the first time that you begin to create a database of customers and customer behaviour.
Using this data in effective ways can pay for the EPoS software many times over. It can also provide benefits that while clearly benefiting your business are a little more intangible like improving the customer experience. Ultimately, what you get out of your EPoS system will be dependent on the choices you make in terms of hardware and software, so invest sufficient time to make an informed decision.
With EPoS systems being a significant investment for businesses, you want to make sure you’re getting the best possible price on a system but it’s vital to make sure that a system isn’t purchased solely because of what it costs but because of it’s specification and features. Before purchasing a system, you need to put together a list of the most important features for a system to have and mark which are the most vital. There’s always going to be some features which you may compromise on if the price difference between having them or not was significant, however there’s always going to be some which you absolutely must have in place.
Always remember that the saying ‘you get what you pay for’ is true and that an EPoS system should always be considered an investment for a business. It will save you time and money going forwards and, as such, it makes sense to purchase one which solves all the challenges faced by your business and view it as long-term investment which will more than pay for itself over time.
Always know the features which you want from an EPoS system and understand exactly what it is you want a system to assist you with. With this knowledge, you’ll be able to ensure that any prospective systems meet your needs perfectly and that you have the confident that the system you purchase does what you want it to do. Do you want your EPoS system to hook into your e-commerce store? Do you have any other specific functionality which is required? Always understand exactly what you want from a system and the purchase process will be so much easier.
If there are specific features and functions which you require but don’t seem to be offered, don’t worry. Many suppliers will be able to customise systems for you to ensure your needs are met but in order for this to happen, you need to have a complete list of what you want your system to do.
Be sure to explain what your business does and how you work so that a potential supplier can understand what you want out of a system and be on hand to answer any questions which they have … they’ll simply be wanting to understand how you do what you do so that they can ensure their system meets your needs.
When you purchase an EPoS system, you need to make sure that the level of support provided by the manufacturers meets your requirements. You need to establish how regularly you’re likely to need support and base your decision partly on this. Always make sure that the company you purchase your system from offers support and find out what’s included in a support contact.
Demonstration & References
Lastly; with the important role which an EPoS system is going to play in the day to day running of your business, you need to make sure you’re comfortable with the system. Always spend time going through a full demonstration before making a commitment to ensure that it’s a system you feel you can get to grips with. In addition, always ask suppliers for references and take the time to chat to a number of existing customers to get their thoughts on a particular solution. It’s time well spent and it’ll ensure you end up with the system you want and need.