The Charity Retail Association has announced today that, following a competitive tender for the delivery of their Retail Gift Aid training courses, corporate member Nisyst has been appointed to deliver these in 2020.

Dave Chunilal, Technical Director said, “Nisyst is delighted to be selected as the Charity Retail Association’s Accredited Training Provider. As an organisation we have more than 27 years’ experience of developing EPoS systems for the retail and charity sector, as well as extensive experience of delivering training and support to charity retailers. Our close working relationship with HMRC ensures that our team are at the forefront of knowing what’s expected of charity retailers, and how systems can be set up to minimize the administrative burden and maximise the Retail Gift Aid revenues for charities.

“We’re very much looking forward to working with CRA members to improve and develop their understanding of how their retail systems can make a significant difference to both their productivity and efficiency as a business, as well as that all-important difference to their gift aid revenue claims, enabling charities to do even more good work.”

Robin Osterley, Charity Retail Association Chief Executive said, “We’re very much looking forward to working with Nisyst on our next round of Retail Gift Aid training. They are a very experienced supplier with good links to HMRC and we are confident that our members will continue to get a course that is both comprehensive and well informed.”

Further information about Nisyst can be found at www.charityretailsystems.co.uk

Details and dates for the CRA’s 2020 Retail Gift Aid training courses will be announced shortly.

Working in charity retail, one of the biggest and, sometimes, most frustrating challenges we face is tackling the paperwork involved in registering donors and the sometimes tediously long queues they have to endure at the till to make a Gift Aid declaration. All they came into the shop to do was kindly drop off some bags of clothes but, for charities to ensure they get the most out of that donation, the processes required in getting there could put some people off repeating charitable acts.  

Nisyst, the developer of charity retail ePoS software CHARiot, has created a mobile app to solve this very challenge.

Available to CHARiot users, QBuster is an app which is genius in its simplicity. Removing all the complications which come with standard donor forms, QBuster can be used anywhere in the shop – allowing you to be on the move and take the pressure away from the till point when people arrive with donations.

Sound good? The ability to accept donations and optimise Gift Aid contributions from anywhere in the store alone sounds great, but there’s plenty more ways this new app could be making a difference to charity retailers. What other challenges on the shop floor can the QBuster literally bust?

  1. It’s all digital

The app delivers an integrated postcode lookup as well as replacing standard donor forms with a digital donor form and can register donor signatures which means its all much more streamlined and easy for you, the charity retailer, and your customers to complete a donation quickly and effectively meaning all Gift Aid opportunities can be maxmised. It’s completely paperless too and everything is stored all in one place – the app. Think of all those trees you’ll be saving!

  • It’s secure

Any data recorded on the app is automatically transmitted to the till using industry standard encryption to make sure the information is completely secure. The digital forms used on the app can be customised to feature your branding which will give additional peace of mind to donors when you capture their details on the shop floor.

  • The app loves generating reports

And we love a good report! For example, QBuster can monitor non-Gift Aid donations and provide information on how they compare to the Gift-Aided items. It can also process donations from existing customers allowing you to update their details or retrieve a suspended donor declaration from the app no matter where you are in the shop.

  • The bag is literally just a bag drop

Donors want to be able to drop their donations off quickly and don’t always want to hang around. QBuster is literally busting that queue as the app provides quick and easy bag drop processing functionality.

  • You can capture Gift Aid on Rags

CHARiot is actually the first HMRC recognised solution for processing Gift Aid on Rags in the sector and the app includes this functionality from anywhere in the store.

  • Customers and donors will feel the benefits

From your perspective, QBuster will make both you and your team more efficient, but, most importantly, people coming into your shop will have an improved shopping experience. Donors may never need to stand in a till queue again with the QBuster app.

As a charity, being able to collect Gift Aid is a significant revenue stream for retailers. An extra 25 pence for every pound donated can be claimed through Gift Aid which is estimated to be worth over £48 million to the charity retail industry according to Charity Finance in their most recent annual Charity Shops Survey.
The three most important things charity retailers want to achieve when processing Gift Aid are:

  1. Control and accuracy
  2. Ease of use
  3. Optimise revenue

Sadly, this is not always easily delivered for many charity retailers. Sometimes paper driven, inconsistent or slower processes can result in customers or those making donations being put off and, ultimately a loss in that all-important Gift Aid revenue stream.
When we are talking about millions of pounds worth of potential charity revenue, retail teams want to know that Gift Aid is being captured accurately and efficiently. This control can be found in a new single scan barcode software module created by Bolton-based retail software developers and Charity Retail Association members, Nisyst.
These multi-award-winning technology wizards are the brains behind charity retail ePoS software CHARiot and have collaborated with their charity retail clients to tackle the big challenges facing the industry, developing an innovative and more streamlined way to capture Gift Aid to ensure not a single penny is missed.
“We designed this new functionality in conjunction with HMRC and our charity retail clients so we’re 100% confident that our charity clients can be sure they’re getting the most out of Gift Aid contributions and HMRC can be 100% confident that all the claims are correct,” Dave Chunilal, Technical Director of Nisyst, explained.
“The most important part for us has been creating a software that made the day to day working life of volunteers easier which, at the same time, offers pinpoint accuracy and tighter control for retailers when processing any Gift Aid. Our Single Scan Barcode update does just that, and our clients’ retail teams already love it.”
It’s not just about driving an improvement to their customer’s bottom line for Dave and his technical team. They also value the importance of putting people at the heart of their service. “We have always measured the success of our service by how happy our clients are,” Dave continued. “Offering hands-on in-house support 7 days a week is something that our clients really appreciate and which we are more than happy to deliver. Even those who avoid new technology at all costs can be provided with user-friendly training so everyone on the shop floor can get the most out of the software.”

Nisyst, the Bolton based multi-award-winning developer of charity retail ePoS software (electronic point of sale) CHARiot, has launched a series of new software modules designed to help charity retailers extend and grow their marketplace easily and while also making their internal processes easier and more resource efficient.

The two new modules open up charity retailers to eBay as a channel to market, and the second, a single scan barcode functionality, gives charity retailers additional peace of mind when processing HMRC’s Gift Aid reclaims. Gift Aid is worth an estimated to be worth over £48 million to the charity retail industry according to publisher Charity Finance in their latest annual Charity Shops Survey.

The new integrated eBay link has been developed in response to demands from charity retailers to help them more easily tap into the eBay online marketplace which has 23 million unique visitors in the UK and Ireland every month and is a growing channel for the industry. The new software solution, which is now available to all of Nisyst’s CHARiot software users, enables retailers to immediately reach eBay’s marketplace of 23 million users with minimal resource investment.

Dave Chunilal, Technical Director of Nisyst, explained:

“Nisyst prides itself on continually improving our CHARiot EPoS system and, thanks to an open and collaborative approach to working with our clients, their valuable input has led to these new developments. Managing retail via eBay can be a very time consuming and a resource intensive process, with head offices needing to keep manual records of Gift Aid and manually trace those records back to the respective shops where the donations were made. Our new integrated link automates all these processes for charities and enables them to sell on eBay at either shops or their head office. Unique barcodes allow gift aid to be fully auditable by HMRC, freeing up our customers to maximise the retail value of their stock donations, use their resources appropriately while also maintaining maximum control over any Gift Aid on donated goods.”

The second module, Single Scan Barcode, offers charity retail teams heightened levels of control and accuracy when pricing stock and processing gift aid, as well as stock management information on donated and non-donated sites. Charity gift aid claims are an important revenue stream for charity retailers and Nisyst’s technology has been designed, working in conjunction with HMRC.

Dave continued:

“The single scan barcode offers even tighter control on managing stock donations, with both modules making processes easier and more efficient for both shops and head offices. The other major benefit of the single scan barcode is the ease of use at the point of purchase, along with the speed of through-put which further enhances the customer experience. Nisyst is committed to delivering software solutions that makes the day to day working lives of volunteers and charities easier, while also delivering tight commercial control and efficiency to the charitable organisations and hospices so that they can use their limited resources as wisely as possible.”

Both new modules are now live on Nisyst’s CHARiot EPoS system.

For more information on CHARiot, visit www.charityretailsystems.co.uk

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