Support

Help desk and maintenance cover
At Nisyst, we know that a good support service relies on a high standard of support staff training, quick response times and the prompt resolution of service issues. Each member of staff at Nisyst undergoes regular and thorough training, and is committed to delivering first class customer service. Our team of dedicated support staff, programmers and developers benefits from 12 years' experience working with NPoS software.

The Nisyst help desk is open 7 days a week, and we offer two different support contracts in terms of accessibility. You can opt for either one of the following:

Monday-Friday, 09:00-17:00
Monday-Sunday, 08:00-22:00

If you experience a systems fault, you can contact us by:

Telephone: 01204 706000
Fax: 01204 577988
Email: sales@nisyst.co.uk

Once we receive your query, we will determine whether the problem is related to your software or hardware. If it is software-related, we will deal with the query ourselves; if it is hardware-related, we will log the call with your hardware supplier and pass on the details that you give us.

Hardware maintenance
Nisyst provides on-site hardware maintenance on all supplied hardware. Maintenance levels and response times are determined by each particular Service Level Agreement (SLA). Response times typically range from '8 hour response, 5 days per week' to '4 hour response, 7 days per week'.

Back-up
NPoS will automatically back up your data for security purposes.

Auto file fix technology
NPoS incorporates Auto File Fix Technology. In the event of power failure, or a user turning off a till mid-sale, NPoS will check the database integrity when the till is turned back on. If any of the files are corrupted, NPoS will automatically fix the error and recover lost information.