Woman Using a Tablet ComputerCustomer Support

Unlike other EPoS suppliers, we work in partnership with you, providing a strong support network even after we’ve installed the system – that’s why our clients never leave us.

Call our in-house helpline for guidance and support, our highly experienced team will be happy to help 01204 706000

Go to FAQs

Training

The installation of our EPoS system is just the start of our journey with you. We know that it’s important for the staff who will be using the system to understand it fully and our training courses will ensure you have a fully motivated and informed team.

 

Help Line

We don’t use automated systems – just a helpful and experienced team simply a call away, 7 days a week, and next day site visits if required – 01204 706000.

 

Our Team

As an EPoS solutions provider, we have more than 25 years’ experience and provide a stable EPoS platform for retailers nationwide. The product knowledge in our team is extensive, and we’re always on hand to help with queries, every day of the week.

We have a personal and caring approach and know the industry inside out, ensuring you’re able to maximise on your margins and ultimately run a profitable and successful business.

 

EPoS Installation & EPoS Setup

We ensure changing or transferring from a manual operation is as simple as possible. We have a highly experienced in-house support network here for you, through every step of your EPoS setup, from specification, installation and post-installation of the NPoS system. Our pre-installation team will be on hand as much as possible throughout the setup period of your new EPoS system.

Each step in the EPoS installation and setup process has a very strict Quality Control (QC) procedure that is adhered to. We try to minimise the amount of time required by our on-site EPoS installation team, ensuring that you can be up and running in the shortest time possible.

 

FAQs

If I have an EPoS system from another provider or use a manual paper-based system, is it easy to transfer?

Yes, the transition from another provider is a simple process and we have facilitated many transitions for clients. When changing your current shop EPoS system or transferring from a manual operation, our highly experienced in-house support network are poised to assist you should you require help. We sit down and discuss your current situation in detail and guide you through each stage of the transition to NPoS.

How experienced is your team?

We have 25 years of experience in the retail sector, working with businesses of various sizes as well as charities. The product knowledge in our team is extensive, and we’re always on hand to help with queries, every day of the week.

A large number of the key people at Nisyst have been with the company for over 14 years and we have a personal and caring approach. The team knows the industry inside out, ensuring you’re able to maximise on your margins and ultimately run a profitable and successful organisation.

How can I book a demonstration of the system and get more information?

You can easily book a demonstration by calling our team on 01204 706000 or email sales@www.nisyst.co.uk , and we will be happy to discuss your options.

All EPoS systems do the same thing – what makes you so different?

What makes us different is that we listen to our customers, and continuously work on developing solutions which will benefit their business. A nominated project manager will look after you from the moment you commit to our NPoS Software. Your project manager will ensure the installation process runs smoothly, organise training for key team members and respond to any queries you have along the way. In addition to our help line, you’ll also have access to a dedicated account manager post NPoS installation.

All our newest developments as well as bespoke add-ons for various retailers – have all been achieved as a result of listening to our customers’ needs and wants, working closely with them to bring about tangible improvements that generate a worthwhile ROI.

Is all your software support in-house? Is it sub-contracted?

Unlike other EPoS suppliers, we work in partnership with you, providing a strong support network even after we’ve installed the system. Software support is handled by our very experienced in-house team. We don’t use automated systems but have a helpful and experienced team on hand to answer your calls 7 days a week or to visit you on site if required – 01204 706000.

Does Nisyst manage the whole process, even after installation of NPoS?

Yes – the installation of our EPoS system is just the start of our journey with you. We appoint a project manager to take you through the whole planning and implementation phases from start to finish. This enables a smooth transition to the new NPoS solution and also provides the reassurance of having dedicated support for any post-installation actions or questions.

Will you train all our people at head office and in the stores?

Yes, we know that it’s important for the staff who will be using the system to understand it fully and our training courses will ensure you have a fully motivated and informed team, ready to navigate the solution. As with all of our customers, we would work with you to plan the training sessions before starting training the people involved. Normally this would be ‘train the trainer’ or classroom style training and we would also provide comprehensive documentation for future training.

Why is your solution better than others, why should I choose Nisyst?

As we own and have developed the NPoS software and associated services over many years, we are able to react quickly to change and adapt to our customers’ needs. We measure the success of our service by how happy our clients are and strive to collaborate with customers to build long-standing relationships as a valued partner – that’s why our clients never leave us.