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Case study - Royal Mile Whiskies & Cigar Box

Replacing its DOS-based EPoS solution with more efficient Windows-based Nisyst software, has given specialist staff at Royal Mile Whiskies in Edinburgh much more time to spend advising customers.

The NPoS front, back and head office system, running on the Epson Intelligent Register, has recently been installed by Royal Mile Whiskies. The system is now live in both the whisky shop (which offers an extensive range of Scottish, Irish and American brands) and its other outlet, The Cigar Box, just four doors along. To the delight of Managing Director, Keir Sword, the system offers all the functionality he requires, without being prohibitively expensive. For example, the Cigar Box outlet stocks over 50 different brands, of which only 20-30% can be scanned. Rather than having long lists of barcodes by the tills, which can lead to inputting errors, the shop has allocated a hot key on the system for each brand, enabling it to enter and obtain accurate sales data for the different brands.

"Our shops have quite a traditional look," concluded Keir Sword. "We know a lot of our customers and some may come in just to taste a malt or get some advice from our experts. The new system complements our approach, enabling us to deliver efficient service and access a range of detailed management reports."