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Case study - The Gift Box

Impressed by the simplicity of the touchscreen interface compared to his previous DOS-based system, shop owner Neil Patel asked Nisyst to install its retail management system in his two Gift Box franchises in Uxbridge and Woking.

The NPoS software gives the franchises greater control over their merchandise, including the opportunity to run stock checks on both branches, and manage efficient inter-shop transfers. While 90% of stock is barcoded, on-screen hot keys enable the sale of small items such as key rings to be properly monitored, rather than processed under a general 'dump code'. At the point of sale, customers have been served more quickly and queuing time reduced, as staff have quickly adapted to the new system.

Both shops are polled regularly, giving the company the opportunity to create detailed management reports which have already proven very useful. Neil Patel recalls: “We now have access to eye-opening information which has enabled us to increase our sales. For example, we have an area in the shops for gift wrapping products such as sheets of wrapping paper, gift boxes and bags. Sales analysis from the Nisyst system revealed that the gift bags were our best sellers, which has prompted us to allocate much more display space to these lines and significantly increase sales.”